Refund policy

RETURN & REFUND POLICY

We want you and your cat to love PURRNEST. If you're not satisfied, we offer a 30-day money-back guarantee from the date of delivery.

To be eligible for a return:
- Item must be unused and in its original packaging
- Contact us at hellopurrnest@outlook.com to start a return
- You are responsible for return shipping costs unless the item arrived damaged or defective

Damaged or Defective Items
If your PURRNEST arrives damaged or malfunctioning, contact us within 30 days of delivery with photos, and we'll send a replacement or full refund at no cost to you.

Refunds
Once your return is received and inspected, we'll notify you of approval and process your refund to your original payment method within 5-10 business days.

What Cat Parents Are Saying

★★★★★

"She won't sleep anywhere else now"

I honestly didn't think my cat would care, but she climbed in the second it warmed up and hasn't left. Best purchase I've made for her.

Sarah M. Verified

★★★★★

"Perfect for our old guy in winter"

Our cat has joint issues and gets cold easily. This has been a game changer — he's in it every single night now.

James T. Verified

★★★★★

"Cozy and actually looks nice in our living room"

Didn't expect a heated cat bed to look this good honestly. Fits our decor and my cat is obsessed.

Priya K. Verified

Cold Nights? Not Anymore.

You know the feeling — your cat finds the coldest corner of the house and refuses to move, no matter how many blankets you offer. PURRNEST changes that. Gentle, adjustable warmth she can curl into anytime, day or night. No app, no fuss — just plug it in and watch her claim it as her own.

Shop PURRNEST

How It Works

Plug it in

No batteries, no charging — just plug it into any outlet.

Choose your heat level

Three settings — low, medium, high — so it's right for any cat.

Your cat curls up

Soft, warm, and den-shaped — the spot they'll pick every time.

Auto shuts off

Built-in safety shut-off gives you total peace of mind.

45×35×10cm / 60×40×25cmTwo Sizes

3 LevelsAdjustable Heat

Auto Shut-OffSafety First

Frequently Asked Questions

Is it washable?

The outer cover is spot-clean only — because it has a heating element inside, it shouldn't be machine washed or submerged in water.

How does the heating work?

PURRNEST has 3 adjustable heat levels and an automatic shut-off feature for safety.

What sizes are available?

Small (45×35×10cm) and Large (60×40×25cm) — pick whichever fits your cat best.

How long does shipping take?

Orders are processed within 3-5 business days, then shipped with tracking — delivery typically takes 5-10 business days.

What's your return policy?

We offer a 30-day money-back guarantee from the date of delivery. See our Refund Policy for full details.

Can I change or cancel my order?

Since orders process quickly, reach out to hellopurrnest@outlook.com as soon as possible if you need to make a change.

Country/region

Refund policy

What Cat Parents Are Saying

Cold Nights? Not Anymore.

How It Works

Plug it in

Choose your heat level

Your cat curls up

Auto shuts off

Frequently Asked Questions